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Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools When it comes to getting things done, we all seem to need a little or a big push…
Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools I cannot think of a more common state of emotion among people than the sense of being in…
Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools Sounds impossible if not wrong to say it out loud, doesn’t it? As a human race, it seems…
Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask;…
Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools The topic of happiness may very well be the most written and most read topic in human history,…
Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools Most often, when I begin this course and I speak of compelling conversation skills, the response I typically…
Often times when we think we are having a conversation with another person, what is occurring is more an illusion rather than a reality. To put it bluntly, we are…
The French philosopher, Voltaire, stated – “Judge a man by his questions rather than his answers.” The art of compelling conversation is centered on one’s ability to understand, control and…
Over the many years of my teaching compelling conversation skills, I have come to appreciate that an effective conversation is much like an inspiring song. We all have favorite songs…
I have worked in the Call Center space my entire 25 plus year career. I have witnessed and participated in the technology boom that has targeted the field over the…
The cause for stress in the call center seems obvious and yet very little is done about it. Either naivety, ignorance or plain voracity keeps form useful changes from happening.…
I often get asked by people when they learn how long I have worked in the Call Center space, what is it about Call Centers that could possibly keep me…