Victor Midgley Training

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BLOGS by Victor Midgley

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HOW TO BE BETTER AT PICKING UP CLUES

Often times when we think we are having a conversation with another person, what is occurring is more an illusion ...
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QUESTIONS ARE KING

The French philosopher, Voltaire, stated – “Judge a man by his questions rather than his answers.” The art of compelling ...
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THE MUSIC OF CONVERSATION

Over the many years of my teaching compelling conversation skills, I have come to appreciate that an effective conversation is ...
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TECHNOLOGY GONE TOO FAR, DON’T MAKE THIS MISTAKE!

I have worked in the Call Center space my entire 25 plus year career. I have witnessed and participated in ...
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5 PROVOKING REASONS WHY CALL CENTER AGENTS STRESS

The cause for stress in the call center seems obvious and yet very little is done about it. Either naivety, ...
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THE LAW OF CONNECTION

I often get asked by people when they learn how long I have worked in the Call Center space, what ...
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SWIMMING WITH THE TECH SHARKS

My primary objective of this article, is to warn and guide call centers through the shark infested “call center technology” ...
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SO, YOU WANT TO BE A CALL CENTER MANAGER?

If you are currently in a call center leadership position or seeking to be in a call center leadership position, ...
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DEALING WITH THE CALL CENTER GRIND

People often say to me when they first learn how long I have been working in the call center field, ...
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THE POWER OF CONVERSATION

If only people realized how critical their conversations are to their overall progress, prosperity and happiness; they would take learning ...
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MOTIVATING CALL CENTER AGENTS

One of the great secrets to managing call center agents is how to motivate them. The turn-over rate in many ...
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THE 10 BIGGEST MISTAKES MANAGING A CALL CENTER

I have now worked or toured call centers in nearly every state and many countries of the world. I have ...
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A CALL CENTER JOB – HERO OR ZERO?

Is working in a call center a wise career move or simply a dead-end job no one really wants to ...
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THE MAGIC OF WORDS

We’ve all heard it before, “sticks and stones may break my bones – but words can never hurt me.” Maybe ...
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DOES BEING A NICE GUY REALLY PAY OFF?

I know you have been in situations (and probably many) when you have tried your darnedest to be nice to ...
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THE SECRET TO HIGHER COMPENSATION

I have discovered over my 30-year career working with people in the workplace, that about 88% of those in their ...
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