For nearly 30 years Victor Midgley and his team of certified instructors have been working with customer service reps, sales reps and leaders (largely in the call center space) across many industries and companies of all sizes.
The success Victor Midgley delivers in transforming culture and productivity begins with effective conversations between people. Through years of research and study, VMT is recognized for developing a system and program that is sure to effect change in the way people interact and that leads organizations to high results.
"6 STEPS TO A COMPELLING CONVERSATION"
An Introduction to Compelling Conversation
1. Making a Compelling Impression
2. Asking Compelling Questions
3. Paying Attention, No Greater Skill
4. Empathize, the Essence of Trust
5. Secrets to a Relevant Conversation
6. Solutions, the Value of a Compelling Conversation
Putting it all Together
Includes 3 days of Training and Consulting featuring Victor Midgley personally conducting the sessions. Day 1: Operations overview, call monitoring, personal interviews, and call center evaluation report. Day 2: Classroom Training and/or workshops sessions (6 Steps to a Compelling Conversation) Day 3: 1-on-1 Coaching (skills implimentation) A client can adjust this package by choosing 1 or 2 items @ $2,000 each.
Training by Phone
This program is a great way for your team to receive this course without committing a lot of time and budget. Once a week for 30 minute sessions, our certified instructor will teach a lesson by conference call or Skype.
The online training program offers the individual a plethora of lessons, exercises, videos, audios and other resources to promote the learning process. The more the “subscribed member” studies, the more credits and badges that can be earned. Credits can be redeemed for rewards. Learning made fun!