Philosophy

For nearly 30 years Victor Midgley and his team of certified instructors have been working with customer service reps, sales reps and leaders (largely in the call center space) across many industries and companies of all sizes.

The success Victor Midgley delivers in transforming culture and productivity begins with effective conversations between people. Through years of research and study, VMT is recognized for developing a system and program that is sure to effect change in the way people interact and that leads organizations to high results.

"6 STEPS TO A COMPELLING CONVERSATION"

The core program taught is the “6 Steps to a Compelling Conversation.” The cornerstone to success as we see it, is connecting with people. The connection with people grows the energy we approach life with. The better the conversation we have with one another will determine our destiny. There is so little taught regarding compelling conversation. We are the central headquarters to the teaching of how to hold a compelling conversation with anyone you meet regardless of how much or little we know about them.
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An Introduction to Compelling Conversation

Before anyone can take information and apply it in a manner that produces change that leads to results, there must be an inspiring reason. This lesson sets the stage for the entire course by addressing the fundamental point to progress and prosperity and that is to have a compelling reason “why.”
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1. Making a Compelling Impression

It may seem obvious that the first step to a compelling conversation is to make a positive impression. How to effectively accomplish this is the secret. When people first meet, instantly they are evaluating each other. The evaluation of the person offering the service is whether they are an authentic authority. Preparation in this initial step is critical to the success of the conversation.
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2. Asking Compelling Questions

Voltaire said, “do not judge a man by what he says, but rather by the questions he asks.” Asking questions that maintains a compelling conversation is a skill that few people possess. We teach the powerful and appropriate questions to ask that will keep the conversation compelling.
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3. Paying Attention, No Greater Skill

Most conversations fall apart for the very reason that there was a gross lack of awareness of what was being said and more important how. When you can ask questions that produces clues or insights to what the underlying message is, you gain a huge advantage to being a source to the other person. The central key to success will be to pay attention to the clues.
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4. Empathize, the Essence of Trust

As the conversation flows and words are being exchanged, the only method to engaging trust between people will be in the demonstration of empathy. To understand the emotions of the other person will draw them closer to you than anything you can say or do. We teach the most effective strategy for accomplishing effective empathy.
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5. Secrets to a Relevant Conversation

So many conversations loose there energy because of failure to keep things relevant. In a professional situation this is why “scripts” have more of a negative impact than a positive one. Without an ability to adjust and fluctuate or worse force a expect a person to express their message how you plan it will result in a collapse of the conversation. There is a technique to ensure your conversations are meaningful.
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6. Solutions, the Value of a Compelling Conversation

A conversation without a solution lacks purpose. A solution does not necessarily have to be big or tangible. We teach strategies that form simple habits and are effective. The value of the conversation simply comes down to what happens next – the understanding of what will come of the current conversation.
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Putting it all Together

Once you learn the principles in detail, we will teach the process of putting them together in a fluid-seamless manner. The exercises and the examples will help make sense of each step in the compelling conversation process and develop the empowering habits that will lead to high level achievement.

OTHER COURSES

SERVICES

Onsite Training

Includes 3 days of Training and Consulting featuring Victor Midgley personally conducting the sessions. Day 1: Operations overview, call monitoring, personal interviews, and call center evaluation report. Day 2: Classroom Training and/or workshops sessions (6 Steps to a Compelling Conversation) Day 3: 1-on-1 Coaching (skills implimentation) A client can adjust this package by choosing 1 or 2 items @ $2,000 each.

Training by Phone

This program is a great way for your team to receive this course without committing a lot of time and budget. Once a week for 30 minute sessions, our certified instructor will teach a lesson by conference call or Skype.

Online Training

The online training program offers the individual a plethora of lessons, exercises, videos, audios and other resources to promote the learning process. The more the “subscribed member” studies, the more credits and badges that can be earned. Credits can be redeemed for rewards. Learning made fun!