Victor Midgley Training
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Victor Midgley Training has been a premier training resource to call center / customer service organizations across the world for nearly 30 years. Founded and authored by Victor Midgley, who is a highly sought speaker and consultant and hosted by several seasoned instructors, Victor Midgley Training is introducing an online LMS training program.
Victor Midgley joined M9 Group, the marketing and management firm for VMT in 2010, which stretches VMT's footprint worldwide and is headquartered in Salt Lake City Utah a world hub for call center activity. VMT's state-of-the-art training facility is housed in a class "A" facility just outside of downtown Salt Lake City, Utah.
VMT features 3 world renowned education topics and courses. These courses offered by VMT is the result of many years of study and research along with an unmatched track record for improving productivity in the personal and professional lives of people. All 3 are available now through the online LMS, which can be accessed by the member subscribers of VMT.
VMT has served many notable organizations throughout their history, but also maintains many companies in its portfolio of clients. VMT is an ideal support to organizations that manage a call center or depends on its people to interact with customers and prospects to grow their business.
VMT is a development training firm and is not a replacement for your organizations current training department. VMT focuses on the "skills" phase of training whether it be "soft-skills", conversation development or leadership development (managing call center type operations).
The online program is a new function that has become rapidly popular among our current clients. We have made this new program simple, effective, fun and affordable to participate in. Simply login or register from the home page through paypal or we can invoice an organization with many subscribers.
Once you have logged in, you will come to the main online training dashboard. From here you can select any of the icons that will open a resource that will take you that page with instructions you can study. To earn credits, you will want to select "LMS COURSES' and you will be taken to the "LESSON DIRECTORY" page.
From the main dashboard, you can see the "quick-look" list of all the lessons available and the categories and courses they refer to. New lessons and updated versions will be added weekly so check back often. We give our members several opportunities to earn credit points.
From the LMS Lessons Directory page and you will see a list of available lessons you can cover and earn credit points upon completion. You will notice near your profile pic, your total points earned. The green check box will indicate the lessons you have completed. New lessons are added frequently.
From the Directory page, you can also see your progress on any lesson you may have started, but not completed.
Most lessons have the same structure, there will be an introduction page, heading page (video), PowerPoint, Essentials Page (materials), and a Quiz.
The quiz is mostly multiple choice, but questions and answers rotate with each refresh. The "taker" has only 1 opportunity to pass the quiz with an 80% score. VMT customer service can reset your opportunity after 1 week between attempts.
From the LMS Lesson Directory page, you can click the "Go to Rewards" button and you will be taken to the Redeem Rewards page. You will be reminded of the 6 basic benefits that come from participating in the LMS Training. Scroll down the page and you will see the "Gift Card Mall" section.
You can redeem your points for any of the dozens of gift cards listed and in any of 3 amounts ($25 / $50 / $100. The plan is to continue to offer new incentive ideas and additional ways to earn credit points.
When you know what card you would like, scroll down to the "Request Your Reward" section to order your card. Complete the form and our administration team will process your request and get your reward sent to you immediately.
If you still need more information, the website provides more detail through videos or you can contact us and we will give you a live demo of the system. The Online Directory page will link you to the videos that will explain the 3 lesson topics we deliver.
We are much more than a Training Company. We have studied, research and practiced that principles we teach. We introduced the "behavior pyramid" to the development world. We recognize that prosperity and abundance begins with proven principles that lead to effective habits.
It is important to our organization, that we provide several methods to receiving the instruction we offer. The choice to have us come on site and teach through live instruction or to go straight to the online Learning Management System and tools; or even a combination of both methods is your choice!
Our ultimate objective is to deliver "Life-Changing" information and instruction that leads to prosperity and abundance in your personal and professional life that will greatly benefit the organization and associates.