Victor has a lot of experience in the Contact Center industry in Operations, as a Trainer/Coach, and Call Center Director. He has worked on thousands of customer engagements. Victor certainly has his pulse on the Voice of the Customer. He always strives to meet his clients KPI's. I can certainly recommend Victor as an expert in the Contact Center Industry. 

 We were not disappointed in the training and coaching Victor provided for our call center agents. We would recommend him to anyone especially a struggling call center. 

 There is no one I trust more than Victor Midgley when it comes to teaching call center agents. I have seen productivity increase after going through his training courses. 

 The training we received by Victor Midgley has been more effective than any training we have ever been through. I like the content and the videos. I would recommend this training to anyone who interacts with customers!  

 I have enlisted the services of Victor Midgley and his company over 15 years and for several projects. His model is prove and our productivity always improved. 

 Victor has an impressive training program and we have become better for learning it. We met 5 years ago and we keep bringing him back. 

 Working with Victor Midgley and VMT has been key to our success as an operation. We expected to have him train us for a couple months and we have worked with him over a year and still going. 

 I have known Victor for many years and have always enjoyed and learned something new from his training every time we go through it. Good stuff!  

 Victor made a big difference with our company. I have personally kept in touch because of what I learn through his training programs. 

 Victor was a life-saver for our call center. He mentored me and improved the overall skills our our customer service representatives. I love his training program! 

 I have been through many training courses and have never seen anything like Victor Midgley Training. These lessons improved my career and my life.