Victor Midgley Institute

of Progressive Learning


Bret Butterfield
 Victor has a lot of experience in the Contact Center industry in Operations, as a Trainer/Coach, and Call Center Director. He has worked on thousands of customer engagements. Victor certainly has his pulse on the Voice of the Customer. He always strives to meet his clients KPI's. I can certainly recommend Victor as an expert in the Contact Center Industry. 
Amber Ledbetter
 I have been through many training courses and have never seen anything like Victor Midgley Training. These lessons improved my career and my life. 
Kevin Graves
 There is no one I trust more than Victor Midgley when it comes to teaching call center agents. I have seen productivity increase after going through his training courses. 
Melinda Hale
 The training we received by Victor Midgley has been more effective than any training we have ever been through. I like the content and the videos. I would recommend this training to anyone who interacts with customers!  
Kenneth Barton
 We were not disappointed in the training and coaching Victor provided for our call center agents. We would recommend him to anyone especially a struggling call center. 
Mary Butler
 Victor was a life-saver for our call center. He mentored me and improved the overall skills our our customer service representatives. I love his training program! 
Steve Bullough
 I have enlisted the services of Victor Midgley and his company over 15 years and for several projects. His model is prove and our productivity always improved. 
Amanda Hastings
 Victor made a big difference with our company. I have personally kept in touch because of what I learn through his training programs. 
Carl Bowers
 I have known Victor for many years and have always enjoyed and learned something new from his training every time we go through it. Good stuff!  
Adam Sessions
 Victor has an impressive training program and we have become better for learning it. We met 5 years ago and we keep bringing him back. 
Diego Tamrazov
 Working with Victor Midgley and VMT has been key to our success as an operation. We expected to have him train us for a couple months and we have worked with him over a year and still going. 

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